Troubleshooting license issues in the React Router Supabase kit

Email from GitHub not received

If you haven't received the GitHub invitation email after purchasing a Makerkit license, this is almost always due to GitHub's email delivery behavior.

Understanding GitHub's Email Behavior

Important: GitHub sends repository invitations to your primary email address associated with your GitHub account, not the email you used for your Makerkit purchase or payment or where the invitation was sent.

How to Find Your GitHub Primary Email

1. Go to GitHub Email Settings
2. Look for the email marked as "Primary"
3. Check the inbox of that primary email address for the Makerkit repository invitation

Common Scenarios

Scenario 1: Different Email for Purchase vs. GitHub

If you purchased Makerkit with work@company.com but your GitHub primary email is personal@gmail.com, the invitation will be sent to personal@gmail.com.

Scenario 2: Multiple GitHub Email Addresses

If you have multiple email addresses in your GitHub account but only one is set as "Primary", only that primary email will receive the invitation.

Steps to Resolve

1. Check Your GitHub Primary Email
   • Visit GitHub Email Settings and make sure your primary email is set correctly
   • Check the inbox (including spam/junk folders) of your primary email address
2. Change Your Primary Email (if needed)
   • If you want invitations sent to a different email:
     • Add the desired email to your GitHub account if not already added
     • Verify the email address
     • Set it as your primary email
     • Contact Makerkit support to resend the invitation
3. Check Spam/Junk Folders
   • GitHub invitation emails sometimes end up in spam
   • Search for emails from notifications@github.com
4. Check GitHub Organizations
   • Visit GitHub Notifications
   • Organizations may also appear there

Still Can't Find the Invitation?

If you've checked your primary email and still haven't received the invitation:

1. Contact Makerkit support with:
   • Your GitHub username
   • Your GitHub primary email address
   • Confirmation that you've checked spam folders

Support will resend the invitation to ensure you receive it.